Frequently Asked Questions

Q.	If I am not satisfied with the items that I order, can I return them?
A.	We are so confident in the quality of our art work, that you may return your goods for a full refund of your money any time within 30 days of the sale.

Q.	Can I request a customized art piece?
A.	Yes, our master artists can create a customized painting, umbrella, or fan of your choice. Provide us with a description and a rough sketch if possible. The price will be dependent on size, materials used and complexity. Contact us for a quote.

Q.	I’m concerned about paying with my credit card over the Internet. How can I be sure it is safe?
A.	We at LostAsia.com never see your credit card number. All financial transactions take place through a third party biller called 2checkout.com. Their system is responsible for millions of dollars of transactions every year and is completely secure.

Q.	How long can I expect to wait for delivery of my order?
A.	We ship most items from stock on the same day that you order. Most orders arrive within 2-10 business days, depending on their destination. All orders over $100 ship with 3-4 EMS registered air or 3-4 day UPS air.

Q.	I am a retailer, can I buy wholesale at a discount?
A.	Yes, we offer wholesale prices on all of the products we sell. Please contact us for details and prices.

Q.	I am concerned about working conditions in the Far East, do you have fair working conditions?
A.	You are quite right to be concerned. We do everything in our power to make sure that our artists are satisfied with their employment. We pay generously for all of our artwork and we never request that our employees work more than seven hours in any one day. Our working conditions are enviable, even by western standards.